Frequently asked questions – Noyan Tun offers wines and spirits from all over the world

Frequently asked questions

1Can I continue shopping with phone?
Yes, you can! However, we strongly recommend using our online shopping system, as you can more precisely choose the products by viewing their photos, description and details.
2If I do not want to pay online, can I pay when receiving the order?
Yes, you can! We accept payments with cash.
3How can I find the products I need?
By searching .To search, enter the name of a product in the search bar on the top of pages and click on ‘Find’ button.
4How can I add products to cart?
To order a product, you must first add it to cart by clicking on the ‘Add’ button on the right side. Don’t forget to increase or decrease the amount or weight of products before adding them. You can always see the content and the cost of the products of your cart on the right side. You can easily change the quantity or weight of the products using «+» and «-» buttons and also delete any items.
5Can I create a list of ‘Favorites’ without adding them to cart?
Yes, you can! If you like any product but don’t want to add it to cart yet, you can just mark it as ‘Favorites’, then view it in ‘Favorites’ list. To mark, click on the star next to the product and make sure it comes yellow. Your choice will be saved and be available each time you log in. You can view the ‘Favorites’ list by clicking the ‘Favorites’ button under the search bar.
6Can I choose the concrete time and date of the delivery?
Yes, you can! After adding your shopping items to cart you choose the date and time when you wish to receive the order. The orange color means that the given time interval is not convenient for delivery. In that case you must choose a different time.
7Can I see the history of my orders and the status of the active delivery?
Yes, you can! After logging in you will have your own profile, where you can see all the orders and their statuses ‘Delivered’, ‘In process’, «Cancelled».
8Can I add new addresses each time?
In your profile you fill in your delivery addresses. When placing an order you select an address from drop-down menu or add a new one. The addresses you enter while ordering will automatically be added to your profile.
9Can I return the shopped products?
If your purchase hasn’t undergone any quality or quantity changes, you can change it with a normal one with our delivery person.
10How can I pay for my purchase?
In there are several modes of payment. 1) Online. We support payments with Arca payment systems. If you are already registered with those systems, then after completing the order you’ll be redirected to those websites, where you can log in and pay. 2) Cash. Pay for your order with cash to our delivery person.
11If I have additional questions, how can I find the answers?
If you can’t find above the answers to your questions you can send them by email [email protected] or call our Help center +37410 532 110.